Archive · 22 Jul 2026
IAF Veteran Wins Rs 19.73 Lakh Refund
An Indian Air Force veteran and his wife booked two plots in Rajasthan in 2013 to build a retirement home.
The developer did not deliver the plots or sign a formal agreement.
After years of disputes, a consumer commission ordered the developer to refund Rs 19.73 lakh with interest.
The commission ruled that the couple were consumers, not investors, and the developer had failed to meet contractual obligations.
Air Commodore Routa and his wife booked two residential plots in Bhiwadi, Rajasthan, in 2013 for a retirement home.
The developer, Canopy Granviz Developers, did not execute a formal plot buyer’s agreement.
The couple sought a refund after finding the project did not match the promised facilities.
The South Delhi District Consumer Disputes Redressal Commission-II ordered a refund of Rs 19.73 lakh with 9% interest.
The commission rejected the developer’s argument that the complainants were investors, not consumers.
- Who
- Air Commodore Routa and his wife, Anapurna Routa vs. Canopy Granviz Developers
- What
- Refund of Rs 19.73 lakh with interest for undelivered residential plots
- When
- Booked in March 2013, order issued on July 6, 2023
- Where
- Terra City-II project in Bhiwadi, Rajasthan
- Why
- Developer failed to execute a formal plot buyer’s agreement and deliver the plots as promised
Consumer Protection
Developer's Argument
Consumer Status
Consumer Protection
The complainants are consumers as they booked the plots for personal use, not investment.
Developer's Argument
The developer argued that the complainants were investors, not consumers.
Agreement Execution
Consumer Protection
The developer failed to execute a formal plot buyer’s agreement, which is crucial for defining contractual terms.
Developer's Argument
The developer continued to demand payments under the development link plan despite no signed agreement.
- Complainant
- Air Commodore Routa and his wife, Anapurna Routa
- Developer
- Canopy Granviz Developers
- Project
- Terra City-II, Bhiwadi, Rajasthan
- Amount Refunded
- Rs 19,73,780
- Interest Rate
- 9% annually
- Date of Booking
- March 19, 2013
- Date of Order
- July 6, 2023
- Commission
- South Delhi District Consumer Disputes Redressal Commission-II