Archive · 27 Dec 2025
NCH Facilitates ₹45 Crore Refunds in 8 Months
The National Consumer Helpline (NCH) in India helped people get back ₹45 crore in refunds over eight months.
They did this by solving complaints through a helpline.
Most of the complaints were about online shopping and travel.
The helpline is like a first stop for people who have problems with their purchases, so they don't have to go to court.
This way, people can get their money back more easily.
The NCH helped people from all over India, including big cities and remote areas.
They also helped people get refunds for defective products, uninstalled internet plans, and unprocessed flight refunds.
The National Consumer Helpline (NCH) facilitated ₹45 crore in refunds across 31 sectors in eight months.
The NCH addressed 67,265 consumer grievances related to refund claims.
E-commerce was the top sector with 39,965 grievances and ₹32 crore in refunds.
Travel and tourism was the second top sector with 4,050 grievances and ₹3.5 crore in refunds.
The NCH operates at the pre-litigation stage under the Consumer Protection Act, 2019, enabling speedy and amicable resolution of disputes.
- Who
- National Consumer Helpline (NCH), Department of Consumer Affairs, Government of India
- What
- Facilitated ₹45 crore in refunds across 31 sectors
- When
- From April 25 to December 26, 2025
- Where
- India
- Why
- To resolve consumer grievances without the need for approaching consumer commissions under the Consumer Protection Act, 2019
- Total Refund Amount
- ₹45 crore
- Time Period
- April 25 to December 26, 2025
- Total Grievances Addressed
- 67,265
- Top Sector by Grievances
- E-commerce
- Top Sector by Refund Amount
- E-commerce (₹32 crore)
- Second Top Sector by Grievances
- Travel and Tourism
- Second Top Sector by Refund Amount
- Travel and Tourism (₹3.5 crore)
- Operating Body
- National Consumer Helpline (NCH)
