Archive · 21 Sep 2026
Indore BRTS Commuters Report Delays And Ticketing Irregularities
Indore’s bus system used to have special lanes that helped buses move faster.
Now the buses travel in regular traffic.
Passengers say this makes trips take longer.
Some commuters also say buses stop at less organized roadside points.
These points may not have seats, shelters or route maps.
The system has also changed from automated ticketing to conductors collecting fares.
Passengers allege that some fares are collected without tickets being given.
Commuters say the service now feels more like an ordinary local bus than a fast bus system.
Indore BRTS buses are now operating in mixed traffic instead of dedicated corridors.
Commuters say the change has increased travel times and traffic-related delays.
The removal of automated ticketing and introduction of conductors have prompted fare-collection complaints.
Passengers allege that some conductors collect fares without issuing tickets or issue tickets for shorter distances.
New roadside stopping points reportedly lack seating, shelters and route maps.
- Who
- Indore BRTS commuters, including students and other passengers.
- What
- Commuters are reporting longer journeys, congestion, poorly equipped stops and alleged ticketing irregularities.
- When
- After the BRTS shifted from dedicated corridors to operating in mixed traffic, following years of operation.
- Where
- Indore, Madhya Pradesh.
- Why
- The reported problems are linked to mixed-traffic operation, the removal of automated ticketing and the introduction of conductors.
Commuter concerns
Reported system changes
Travel speed and reliability
Commuter concerns
Commuters say the BRTS has lost its time-saving advantage because buses now face regular traffic and take longer to reach destinations.
Reported system changes
The system has shifted from dedicated corridors to mixed-traffic operation, a change that corresponds with the reported delays.
Ticket issuing
Commuter concerns
Passengers allege that some conductors collect fares without issuing tickets or provide tickets for shorter distances.
Reported system changes
The article confirms that conductors now collect fares after automated ticketing was removed, but it does not provide an official response to the allegations.
Bus stops
Commuter concerns
Commuters say buses may stop anywhere and that roadside stopping points lack seating, shelters and route maps.
Reported system changes
The article describes the current roadside stopping arrangements but does not give an official explanation or defense of them.
- Location
- Indore, Madhya Pradesh
- Transport system
- Bus Rapid Transit System (BRTS)
- Operational change
- Buses are operating in mixed traffic rather than dedicated corridors.
- Ticketing change
- Automated ticketing was removed and conductors were introduced.
- Reported passenger concern
- Some commuters allege that fares are collected without tickets being issued.
- Stop facilities
- Commuters say roadside stopping points lack seating, shelters and route maps.
- Service impact
- Passengers report longer travel times and traffic-related delays.