Archive · 24 Sep 2026
Lufthansa Apologises After Viral ‘Magic’ Reply Over Payment
A Lufthansa passenger said the airline had agreed to pay money but had not sent it.
The passenger said they had been trying to get help for months.
They posted the complaint on X and asked Lufthansa to finish the payment.
Lufthansa said it had already answered the passenger in private messages on other social media platforms.
The airline added that the answer would not “magically change” just because the question was posted on X. The passenger said they did not need a new answer and wanted the approved money.
Many people saw the exchange and criticised Lufthansa’s wording.
Some other users said customers should not repeat the same complaint across several platforms after receiving a response.
Lufthansa later apologised and said it was trying to speed up the process, but it was not clear whether the passenger had been paid.
A Lufthansa passenger said an approved payment had not reached their bank account after months of communication.
The passenger publicly asked Lufthansa to process case C-999983-G1X8 and respond to unanswered emails.
Lufthansa said it had already replied several times through direct messages on other social media platforms.
Its comment that the response would not “magically change” drew criticism, although some users defended the airline’s position.
Lufthansa apologised for the tone and said it was working to speed up the payment, but receipt of the money remains unclear.
- Who
- Lufthansa and a passenger using the X handle @AQululu66418, identified in one report as Baku Man.
- What
- A public dispute over an allegedly approved but unpaid payment, followed by criticism of Lufthansa’s “magically change” response.
- When
- The passenger said the payment had been approved months earlier; the exchange drew millions of views in under 24 hours, according to one report.
- Where
- The dispute unfolded publicly on X, while Lufthansa referred to earlier direct messages on other social media platforms.
- Why
- The passenger wanted Lufthansa to answer emails and have its Customer Relations team complete the approved payment.
Passenger’s account
Lufthansa’s position
Payment status
Passenger’s account
The passenger said Lufthansa had approved the payment months earlier but had not transferred it, and asked Customer Relations to finalise the payout.
Lufthansa’s position
Lufthansa said it was working to speed up the process, but the public exchange did not establish whether the payment had been completed.
Communication
Passenger’s account
The passenger said repeated attempts through customer service and email had not resolved the issue and objected to the airline’s wording.
Lufthansa’s position
Lufthansa said it had already responded several times through direct messages on other platforms and later apologised for its tone.
Public complaint
Passenger’s account
The passenger took the matter to X to seek action on the unresolved payment.
Lufthansa’s position
Some users criticised the airline, while others argued that customers should not repeatedly raise the same complaint across multiple platforms after receiving a response.
- Airline
- Lufthansa
- Case number
- C-999983-G1X8
- Passenger’s claim
- An approved payment had not reached the passenger’s bank account after months.
- Lufthansa’s initial response
- The airline said it had already replied several times through direct messages on different social media platforms.
- Contested wording
- Lufthansa said its response would not “magically change” because the same question was asked on X.
- Reported views
- Reports cited more than 14 million views, 14.7 million views, or nearly 10 million views referenced by the passenger.
- Follow-up
- Lufthansa apologised and said it was doing everything possible to speed up the process.
