Archive · 24 Jul 2026
Coaching Institute Ordered to Refund Student Fees
A student in Delhi joined a coaching class for CUET preparation but was unhappy with the teaching and frequent class cancellations.
The institute had promised a refund if the student was not satisfied, but later refused to refund the Rs 35,000 fee.
The student's mother took the case to the Delhi Consumer Commission, which ordered the institute to refund Rs 25,000 with interest and pay Rs 10,000 as compensation.
The commission ruled that the institute's 'no refund' policy was unfair and one-sided.
This decision is important for other students and parents who face similar issues with coaching institutes.
A CUET aspirant dropped out of a coaching program due to alleged poor teaching and class cancellations.
The Delhi Consumer Commission ordered the coaching institute to refund Rs 25,000 with interest and pay Rs 10,000 as compensation.
The institute had refused to refund the Rs 35,000 fee despite promising a refund if the student was dissatisfactory.
The commission ruled that the absence of an exit clause made the agreement unconscionable and one-sided.
The decision underscores that coaching centers cannot enforce one-sided arrangements that leave students without a meaningful exit.
- Who
- Saroj Bala (student's mother) vs. D Education Endeavour (coaching institute)
- What
- A dispute over refund of coaching fees and compensation for poor service
- When
- Complaint filed and heard in July 2024, pertaining to classes attended in March-April 2024
- Where
- Delhi, India
- Why
- The student was dissatisfied with the coaching quality and frequent class cancellations, and the institute refused to refund the fees as promised.
Student's Perspective
Coaching Institute's Perspective
Refund Policy
Student's Perspective
The student's mother argues that the institute promised a refund if the coaching was unsatisfactory and that the 'no refund' policy was not disclosed upfront.
Coaching Institute's Perspective
The institute claims the fee was non-refundable, but did not present any agreement or document with this condition before accepting payment.
Class Quality and Conduct
Student's Perspective
The student's mother alleges that English classes were not conducted, Accounts and Economics teaching was unsatisfactory, and classes were frequently cancelled or postponed.
Coaching Institute's Perspective
The institute did not provide any counter-arguments or evidence to refute these claims.
- Total Fee Quoted
- Rs 65,000
- Amount Paid Before Classes
- Rs 35,000
- Refund Ordered
- Rs 25,000
- Compensation Ordered
- Rs 10,000
- Interest Rate on Refund
- 7% per annum
- Commission Hearing Date
- July 9, 2024