Archive · 12 Aug 2025
Bengaluru Woman Wins Refund for Botched Skin Treatment
A woman in Bengaluru went to a clinic for a laser treatment but was given a different treatment.
The clinic also took out loans in her name without her full permission to pay for the treatment.
The treatment caused problems, and she asked for her money back but was turned down.
She filed a complaint, and a consumer group agreed with her, saying the clinic did wrong and had to give her all of her money back plus extra money for the trouble.
A Bengaluru woman received incorrect skin treatment at a clinic.
The clinic allegedly administered a chemical peel instead of the requested laser treatment.
The clinic arranged two unauthorized loans in her name for the treatment.
The woman sought a refund after experiencing side effects, which was initially denied.
The Consumer Commission ruled in her favor, ordering a refund and compensation.
- Who
- Ishwarya Thamatam and Kolours Healthcare.
- What
- A woman won a refund and compensation after receiving incorrect skincare treatment and unauthorized loans from a clinic.
- When
- The incident occurred in February 2023, with the consumer complaint filed in December 2023, and the ruling on July 11.
- Where
- Bengaluru, India.
- Why
- The clinic provided a different treatment than requested, caused side effects, and arranged unauthorized loans, leading to a consumer complaint.
Consumer's Perspective
Clinic's Perspective
Treatment Agreement
Consumer's Perspective
The clinic provided the wrong treatment.
Clinic's Perspective
The clinic claims she agreed to the terms.
Loan Authorization
Consumer's Perspective
Loans were taken without full consent.
Clinic's Perspective
The clinic asserts she voluntarily took the loan.
- Plaintiff
- Ishwarya Thamatam
- Clinic
- Kolours Healthcare
- Treatment Sought
- Laser Treatment
- Treatment Received
- Chemical Peel
- Loans
- Rs. 50,000 and Rs. 33,650
- Total Refund
- Rs. 1,15,000
- Ruling Date
- July 11