Archive · 4 Oct 2026
Branch Closing or Shifting? What Bank Customers Should Know
If your bank branch closes or moves, your money does not disappear.
The bank usually transfers your account to another branch and should tell you about the change ahead of time.
You generally do not need to open a new account just because your branch changed.
Check with the bank to see whether your branch code, cheque book, or other services will change.
Make sure payments such as salary, pension, or loan instalments still work.
If you rent a locker, the bank must give you advance notice and let you choose whether to keep it or close it.
Be careful of fake messages, and never share your password, PIN, or OTP.
Contact the bank using its official channels if you are unsure.
A branch closure, shift, or merger generally does not require customers to withdraw funds or open a new account.
Banks must give advance notice and arrange continuity of banking services; completed KYC generally remains valid for transfers within the same bank.
Customers should confirm whether their branch address, IFSC, cheque book, passbook, digital access, and linked payments need updating.
Locker customers must receive at least two months' notice and be offered the choice to change or close the locker facility.
Customers should verify requests through official bank channels and never share passwords, PINs, or OTPs in response to suspicious messages.
- Who
- Bank customers whose branches are closing, shifting, or merging, including customers with lockers.
- What
- Guidance on account transfers, possible changes to branch details and services, locker arrangements, and fraud precautions.
- When
- When a bank announces a branch closure, shift, or merger; locker customers must be informed at least two months in advance.
- Where
- At the affected bank branch and any branch or banking outlet receiving transferred accounts or lockers.
- Why
- To help customers maintain banking services and protect their accounts and lockers during branch changes.
- New account
- An account transferred to another branch of the same bank generally continues as an existing account.
- KYC
- KYC completed at one branch generally remains valid for an account transferred within the same bank, subject to applicable requirements.
- Details to verify
- Check the receiving branch address, IFSC, cheque book and passbook requirements, and standing instructions.
- Payments to monitor
- Check salary, pension, EMI, and investment-related transactions for disruption.
- Locker notice
- The bank must inform locker customers at least two months in advance and publish notice in two newspapers, including one local vernacular daily.
- Locker options
- Customers must be given the option to change or close the locker facility.
- Fraud safety
- Do not share a password, PIN, or OTP in response to a message; verify requests through official bank channels.