Archive · 22 Sep 2025
WealthTech Platforms Losing Revenue Due to Client Onboarding Issues
Imagine you're trying to sign up for a new app that helps you manage your money.
Sometimes, people give up during the sign-up process.
This is like what happens in WealthTech, where people use technology for financial services.
A new report found that many investors quit before they finish signing up.
This costs these companies money.
The report identified long forms and difficult ways to upload documents as the main problems.
Companies that use clever tools to make signing up easier see more people finish the process.
The goal is to make it easier for people to sign up so that WealthTech firms can grow and make more money.
Investor dropouts during onboarding are eroding revenues for WealthTech firms.
Nearly 35% of investors fail to complete the KYC verification stage.
Lengthy forms and poor document uploads contribute to investor abandonment.
Data-led nudges and frictionless identity verification can double completion rates.
The report analyzes onboarding journeys to help firms convert lost opportunities.
- Who
- WealthTech firms, investors, HyperVerge, The Digital Fifth
- What
- A report reveals issues with client onboarding leading to revenue loss in WealthTech
- When
- Report published September 22, 2025
- Where
- Across 50 WealthTech platforms
- Why
- To identify and solve onboarding challenges and increase completion rates.
- Report Title
- WealthTech Onboarding Excellence Report
- Companies Involved
- HyperVerge, The Digital Fifth
- Main Issue
- Investor dropouts during client onboarding
- Percentage of Dropouts
- Nearly 35%
- Solutions
- Data-led nudges and frictionless identity verification
- Companies Focus
- WealthTech Firms