ECoR Rail Madad Tops in Passenger Grievance Handling

The East Coast Railway (ECoR) has a special helpline and website called Rail Madad to help passengers with any problems.

It's like a customer service center just for trains.

This system has been ranked the best in the country for helping passengers with complaints.

Passengers can report issues through the phone, website, or a mobile app.

The time it takes to solve a complaint has gone down a lot, and most passengers are happy with the help they receive.

Rail Madad also uses social media to gather information quickly.

This helps the railway solve problems and make train travel better for everyone.