Archive · 27 Jul 2026
Chandigarh Man Wins Rs 19 Lakh Payout
A man in Chandigarh bought a new car for Rs 19.07 lakh.
The car broke down twice within four days of purchase, causing a collision.
The man took the dealer and manufacturer to court, arguing that the car had a manufacturing defect.
The dealer and manufacturer claimed the car's safety system worked fine and the damage was accidental.
The court ruled in favor of the man, ordering the dealer and manufacturer to refund the purchase price, pay for accessories, and compensate for mental agony and litigation costs.
The court also noted that the inspection report submitted by the dealer was not independent and that the car was practically brand new, well within its warranty period.
A man in Chandigarh bought a new car for Rs 19.07 lakh.
The car stalled twice within four days of purchase, causing a collision.
The man took the dealer and manufacturer to court, arguing the car had a manufacturing defect.
The dealer and manufacturer claimed the car's safety system worked fine and the damage was accidental.
The court ruled in favor of the man, ordering a refund of Rs 18.49 lakh, Rs 57,690 for accessories, and Rs 50,000 for mental agony and litigation costs.
- Who
- Pukhraj Singh Bal, a resident of Chandigarh
- What
- A defective car that stalled twice within four days of purchase
- When
- The car was purchased on July 23, 2025, and the incidents occurred on July 27, 2025
- Where
- Chandigarh, India
- Why
- The car had a manufacturing defect that caused it to stall, leading to a collision and subsequent legal action
Consumer's Perspective
Dealer and Manufacturer's Perspective
Car's Performance
Consumer's Perspective
The car stalled twice within four days, indicating a manufacturing defect.
Dealer and Manufacturer's Perspective
The ADAS system functioned normally, and the damage was accidental.
Inspection Report
Consumer's Perspective
The inspection report was unilateral and not independent.
Dealer and Manufacturer's Perspective
The inspection report found no internal mechanical or electrical fault.
Liability
Consumer's Perspective
The manufacturer and dealer are liable for the defect and should refund the amount.
Dealer and Manufacturer's Perspective
The manufacturer is not directly liable as the dealer operates on a principal-to-principal basis.
- Consumer
- Pukhraj Singh Bal
- Car Model
- Windsor EV Essence Pro
- Purchase Date
- July 23, 2025
- Purchase Price
- Rs 19.07 lakh
- Refund Amount
- Rs 18.49 lakh
- Compensation for Mental Agony
- Rs 50,000
- Interest Rate
- 9%
- Time Frame for Refund
- 45 days