Archive · 1 Dec 2025
Private Banks Face Highest Complaints in FY25
The Reserve Bank of India (RBI) received the most complaints about private banks in the year 2024-2025.
These complaints made up 37.53% of all complaints, which is more than the previous year.
Public banks had fewer complaints this year.
Most complaints were about loans and credit cards.
The RBI wants to improve how they handle complaints and are working on new rules to make things better for customers.
There were also fewer complaints about online banking this year.
Private banks received the highest share of complaints (37.53%) in FY25, up from 34.39% in FY24.
Public sector banks saw a decline in complaints, from 38.32% in FY24 to 34.80% in FY25.
Total complaints under RBI's integrated ombudsman system increased to 13.34 lakh in FY25 from 11.75 lakh in FY24.
Loan-related complaints were the highest, followed by credit card complaints.
Complaints related to mobile/electronic banking decreased by 13% year-on-year.
- Who
- Reserve Bank of India (RBI)
- What
- Received highest complaints against private banks in FY25
- When
- FY25 (April 2024 - March 2025)
- Where
- India
- Why
- Increase in complaints related to loans and credit cards
- Total complaints in FY25
- 13.34 lakh
- Total complaints in FY24
- 11.75 lakh
- Complaints against private banks in FY25
- 37.53%
- Complaints against public banks in FY25
- 34.80%
- Pending complaints at end of FY25
- 16,128
- Top complaint category
- Loans
- Second top complaint category
- Credit Cards
- Decrease in mobile/electronic banking complaints
- 13%
Sources
Bank CASA remains at record lows
CASA recovery in Q2 offers relief to banks
RBI receives highest complaints against private banks in FY25, annual ombudsman report shows
Foreign Direct Investment In India Jumps 18% In First Half Of FY26
Q2 current account deficit widens to 1.3% of GDP against 0.2% in Q1 FY26