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BT’s TalkTalk Rescue Raises Questions About Broadband Competition

BT’s TalkTalk Rescue Raises Questions About Broadband Competition
BT buys TalkTalk to save 2.5 million customers. But what happens to competition? · easterneye.biz

TalkTalk is a company that provides broadband and other services to millions of people and businesses.

It was in financial trouble, and BT has agreed to buy it out of administration.

BT says this will help keep services running and protect about 2.5 million customers.

Around 900 TalkTalk employees are also expected to transfer to BT.

BT says customers should not see immediate changes to prices, contracts or billing.

But BT already owns other broadband brands and Openreach, so some companies worry the deal could reduce competition.

Virgin Media has criticised the purchase.

The Competition and Markets Authority will study the deal, and the government will consider wider public-interest concerns.

The review must weigh the competition concerns against the disruption that might happen if TalkTalk collapsed without a buyer.

Key facts

Estimated cash impact
Around £400 million in BT’s 2027 financial year.
Customers
Around 2.5 million in total: about 1.5 million retail customers and one million wholesale customers.
Employees
Around 900 are expected to transfer to BT.
Regulatory review
The Competition and Markets Authority will examine competition issues.
CMA report deadline
October 19.
Immediate customer changes
BT says there will be no immediate changes to prices, contracts or billing while the review proceeds.
Government review
After the CMA reports, Culture Secretary Lisa Nandy will consider wider public-interest issues.

Quotes

Allison Kirkby

BT chief executive

“Phone and broadband services are vital national infrastructure. If TalkTalk services fail, there is a genuine risk to life and public services – including to hospitals, schools and emergency care.”
easterneye.biz
“This is a genuinely unprecedented situation, where millions of citizens and businesses were at risk if TalkTalk had collapsed.”
easterneye.biz

Sources

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