Archive · 22 Jun 2025
BCs Face Low Pay Despite Expanding Banking Services
Imagine banks sending helpers to places where there aren't any bank branches.
These helpers, called Business Correspondents (BCs), help people open bank accounts, deposit money, and more.
They've been very successful in reaching people who don't usually use banks.
However, these helpers often don't earn much money.
They are struggling with low commissions, especially when compared to how much money banks are making.
Some people in the industry are suggesting that banks should share more of their profits with BCs so they can keep providing banking services to everyone, especially in rural areas.
Business Correspondents (BCs) significantly increased banking access, particularly for the unbanked.
BCs facilitated 62% of basic savings bank deposit accounts (BSBDAs) and held 52% of the total balance.
BCs handle 44 services, including account opening, cash transactions, and disbursement of social security schemes.
Many BC agents earn less than ₹5,000 monthly, with commissions unchanged since 2014.
Industry leaders advocate for commission reviews and potential subsidies to support BCs.
- Who
- Business Correspondents (BCs) and the banks that utilize their services.
- What
- Business Correspondents (BCs) are facing low pay despite playing a crucial role in expanding banking services.
- When
- Commissions for BCs have not been revised since 2014.
- Where
- BCs operate in rural and underserved areas across the country.
- Why
- Low commissions, increased costs, and inflation are making it difficult for BCs to earn a decent living.
BCs' perspective
Banks' perspective
BC compensation
BCs' perspective
BCs are earning too little to operate.
Banks' perspective
Banks can address BC pay concerns
- BSBDA Accounts through BCs
- 62%
- BSBDA Balance through BCs
- 52%
- BC Service Scope
- 44 activities
- BCs earning < ₹3,000/month
- 15%
- Banks' potential income from BCs (2024)
- ₹5,250 crore