Archive · 20 Jul 2025
Apple, Croma ordered to refund iPhone due to microphone defect
A consumer commission in Mumbai ruled that Apple and Croma must refund the cost of an iPhone because the microphone didn't work.
The person who bought the phone had an issue with their iPhone 11, and the companies couldn't fix it.
The commission said both companies were responsible.
Apple said the phone had been changed in a way that voided the warranty, but the commission disagreed.
The person who bought the phone originally died, but their family took over the case and won.
Consumer commission orders Apple and Croma to refund iPhone cost due to microphone defect.
The ruling came after the companies failed to fix the microphone issue in a purchased iPhone 11.
The commission held both Apple and Croma liable for the defective product and deficient service.
Apple denied warranty service citing unauthorized modifications, but didn't specify the breach.
The original complaint was filed before the customer's passing and continued by legal heirs.
- Who
- Apple India and Croma were ordered to refund the cost to the legal heirs of a customer.
- What
- Consumer commission ordered Apple and Croma to refund the cost of a defective iPhone.
- When
- The order was passed earlier this month.
- Where
- Mumbai, India.
- Why
- Due to a microphone defect in the iPhone 11 that the companies failed to resolve.
Apple's Stance
Commission's Ruling
Warranty Validity
Apple's Stance
The device had unauthorized modifications, voiding the warranty.
Commission's Ruling
The commission ruled Apple didn't specify the warranty breach.
- Product
- iPhone 11
- Purchase Date
- June 4, 2021
- Purchase Location
- Croma store in Mumbai
- Original Cost
- Rs 65,264
- Defect
- Non-working speakerphone/microphone
- Companies Liable
- Apple India, Croma