Archive · 28 Aug 2026
India Post Revamps Kankurgachhi Office, Launches Apps For Digital Services
A post office in Kankurgachhi has been given a new look and better facilities.
It is one of 14 post offices being improved across India.
The building now has a wheelchair ramp, clear information about services and seating for visitors.
It also provides Aadhaar enrolment and has an ATM booth.
India Post launched an app called Dak Sewa for customers.
People can use it to book parcels, arrange home pickups and manage some postal accounts.
Another app, Dak Mitra, helps postal workers do their jobs.
Officials said India Post has been growing as it adds more digital services.
Kankurgachhi sub post office reopened with upgraded facilities as one of 14 revamped offices nationwide.
The 2,763-square-foot facility serves Kankurgachhi, Lake Town, Bangur Avenue, Sreebhumi and Narkeldanga.
Improvements include wheelchair access, customer seating, standardized interiors and illustrations of Kolkata landmarks.
India Post launched Dak Sewa for customers and Dak Mitra for postal employees.
Officials reported increased turnover and growth in West Bengal’s postal business compared with last year.
- Who
- India Post, Union communications minister Jyotiraditya Scindia and officials from the West Bengal postal and telecom circles.
- What
- The Kankurgachhi sub post office was revamped, and India Post launched the Dak Sewa and Dak Mitra apps.
- When
- The refurbishment was inaugurated on Monday; the article does not provide a calendar date.
- Where
- Kankurgachhi on CIT Road, Kolkata, with the app launch held virtually from Delhi.
- Why
- To provide more convenient, efficient and technology-enabled postal and financial services and support doorstep access.
- Revamped facility
- Kankurgachhi sub post office
- Building size
- 2,763 square feet
- National rollout
- One of 14 post offices selected for revamping
- Customer app
- Dak Sewa offers mail, parcel, postal life insurance and selected savings-account services.
- Employee app
- Dak Mitra has been deployed in nearly 1.4 lakh of India’s 1.65 lakh post offices.
- Additional services
- The office offers Aadhaar enrolment and an ATM booth.
- Reported growth
- Officials cited a 22% year-on-year turnover increase nationally and 26% growth for the West Bengal circle during the first months of the current financial year.