Archive · 21 Jan 2026
Dove Soft Launches AI-Powered CPaaS 2.0
Dove Soft Limited, a company that helps businesses with cloud communications, has launched a new platform called CPaaS 2.0.
This platform uses artificial intelligence to help companies talk to their customers more easily.
It brings together different ways of communicating, like WhatsApp, SMS, and email, into one place.
This makes it easier for businesses to manage their communications and talk to customers quickly.
The platform also has special tools that use AI to do things like send reminders, schedule appointments, and answer common questions.
The goal is to make communication simpler and more efficient for businesses.
Dove Soft Limited launched CPaaS 2.0, an AI-powered multi-channel communication platform.
The platform integrates WhatsApp, SMS, RCS, Instagram, Voice, Email, and AI-driven bots.
It features a unified wallet for simplified billing and a centralized dashboard for management.
CPaaS 2.0 includes AI-enabled tools like Survey, Calendarix, and Supportix for various business needs.
The platform allows businesses to build their own Agentic AI for handling repetitive queries and automating workflows.
- Who
- Dove Soft Limited
- What
- Launched CPaaS 2.0, an AI-powered multi-channel communication platform
- When
- January 21
- Where
- Mumbai, Maharashtra, India
- Why
- To help enterprises simplify, automate, and scale customer engagement
- Company
- Dove Soft Limited
- Platform
- CPaaS 2.0
- Key Features
- Multi-channel communication, AI-driven bots, unified wallet, intelligent workflows
- Channels Supported
- WhatsApp, SMS, RCS, Instagram, Voice, Email
- AI Tools
- Survey, Calendarix, Supportix, VoiceX, ReminderBox, Dynamic PDF, DocAI
- Advanced Feature
- Agentic AI for handling repetitive queries
- Director's Comment
- Focus on simplifying communication and improving operational efficiency