Archive · 26 Aug 2026
Railway Board Orders Stronger IRCTC Catering Monitoring Systems
Railway officials reviewed how train food services are checked and improved.
Satish Kumar visited the IRCTC War Room to examine these systems.
The officials want passengers to report problems more easily through Rail Madad.
They also want complaints to be followed up more carefully.
More cameras will be added to watch railway kitchens, including places where ingredients are stored.
A kitchen in Anantapur was found to need improvement.
Officials will closely review how rotis and parathas are prepared.
Inspection agencies that do poor work may face action.
Computer systems that detect problems such as rodents or cockroaches must lead to warnings and fixes.
Railway Board Chairman Satish Kumar reviewed the IRCTC War Room at the IRCTC office.
The review focused on passenger feedback, kitchen monitoring and catering quality assurance.
Rail Madad is to be further automated, with closer complaint monitoring and passenger interaction.
More cameras, including raw-material storage and PTZ cameras, will expand kitchen surveillance.
AI alerts, third-party inspections and kitchen deficiencies are to trigger timely corrective or deterrent action.
- Who
- Satish Kumar, Chairman and Chief Executive Officer of the Railway Board, along with the IRCTC monitoring team and inspection agencies.
- What
- A review of the IRCTC War Room and orders to strengthen passenger feedback, kitchen surveillance, inspections and catering quality assurance.
- When
- Yesterday, according to the article.
- Where
- The IRCTC office; the review also identified a kitchen at Anantapur in South Central Railway for improvement.
- Why
- To make monitoring more responsive and technology-driven, improve food quality and hygiene, and strengthen passenger confidence in railway catering.
- Reviewer
- Satish Kumar, Chairman and Chief Executive Officer of the Railway Board
- Review location
- IRCTC office
- Feedback system
- Rail Madad is to be further automated and complaints monitored more closely.
- Kitchen monitoring
- Additional cameras are planned for raw-material storage areas, including a PTZ camera.
- Identified kitchen
- A kitchen at Anantapur in South Central Railway was noted to require improvement.
- Food preparation focus
- The preparation of roti and paratha will undergo a comprehensive review.
- Inspection action
- Consistently ineffective third-party inspection agencies may face review or delisting.
- AI monitoring
- AI alerts concerning rodents, cockroaches and other deficiencies are to be followed by warnings and deterrent action.