Archive · 18 Dec 2025
ServiceNow Completes Acquisition of Moveworks
ServiceNow, a company that helps businesses use AI, has finished buying Moveworks.
Moveworks makes an AI assistant that helps people with their work.
Together, they will make a better AI system that helps employees do their jobs faster and easier.
This new system will let people ask questions, search for things, and get work done automatically.
ServiceNow already uses AI to handle a lot of its own IT and customer support questions without needing people to help.
By adding Moveworks' technology, they want to make this even better for all their customers.
Many big companies already use Moveworks, and now ServiceNow customers will get to use it too.
ServiceNow has completed its acquisition of Moveworks to enhance its AI capabilities.
The combined technologies will create an AI-native front door for employees to complete work autonomously.
ServiceNow's AI agents already resolve 90% of IT and 89% of customer support requests autonomously.
Moveworks' AI assistant and enterprise search are trusted by leading global enterprises like Siemens and Toyota.
The acquisition aims to drive faster outcomes, scale AI adoption, and create AI experiences people love to use.
- Who
- ServiceNow (acquirer) and Moveworks (acquired)
- What
- Completion of acquisition of Moveworks by ServiceNow
- When
- Today (exact date not specified)
- Where
- Not specified (global enterprise context)
- Why
- To advance AI capabilities for business reinvention and enhance employee experiences
- Acquirer
- ServiceNow
- Acquired
- Moveworks
- Completion Date
- Today (exact date not specified)
- Key Technologies Combined
- ServiceNow's agentic AI and intelligent workflows, Moveworks' AI assistant, enterprise search, and Reasoning Engine
- Mutual Customers
- 250
- Moveworks Employee Users
- 5.5 million
- ServiceNow AI Performance
- 90% of IT and 89% of customer support requests resolved autonomously
- Moveworks Customer Adoption
- 90% of customers deployed to 100% of their employees