Archive · 28 May 2025
Report Telecom Issues to the Government for Quick Help
If your phone or internet isn't working well, and your service provider isn't helping, you can get help from the government.
The Department of Telecommunications (DoT) is now good at fixing these problems.
You can tell them about your issue, like slow internet or no service.
The DoT will then contact the company, and they should fix it faster.
You can file a complaint by going to the CPGRAMS website.
This helps to ensure your service works as it should.
Indian telecom users can report issues with providers to the Department of Telecommunications (DoT).
The DoT has improved grievance redressal, as seen in March and April.
Users can report complaints against telecom operators like BSNL, Jio, Vi, and Airtel.
Complaints can be filed via the CPGRAMS portal.
DoT intervention led to quick resolution in cases of network outages and poor service.
- Who
- Telecom subscribers can report issues with operators like BSNL, Jio, Vi, and Airtel.
- What
- Users can report telecom operator issues to the Department of Telecommunications (DoT).
- When
- In March and April, DoT was effective in grievance redressal.
- Where
- Users can report issues through the CPGRAMS portal.
- Why
- To get quicker resolution of telecom service issues when operators are unresponsive.
- Main Operators
- BSNL, Jio, Vi, Airtel
- Complaint Portal
- CPGRAMS (pgportal.gov.in)
- Department
- Department of Telecommunications (DoT)
- Service restored
- BSNL and Airtel