Archive · 19 Aug 2026
Shaikpet Gas Agency Faces Fury Over Cancelled LPG Bookings
Many people in Shaikpet were waiting in long lines for cooking-gas cylinders.
They said their bookings were delayed or cancelled even though they still needed gas.
Some customers said messages falsely claimed that delivery workers had visited their homes.
Others were told to collect cylinders from the agency or its godown.
A delivery worker said some staff had left because they were not paid properly.
The agency owner said incomplete KYC paperwork and computer problems were causing many of the issues.
She said some older customers needed help completing the paperwork.
The agency expected the situation to improve within a week.
IndianOil's stated delivery period is generally within seven working days if cylinders are available.
Long queues formed at Madhavi Gas Agency in Shaikpet amid complaints of delayed and cancelled LPG deliveries.
Consumers said bookings were marked as cancelled or falsely recorded as attempted deliveries, forcing them to collect cylinders.
A delivery agent cited staff departures and improper salary payments as contributing to supply problems.
Agency owner Madhavi Upadadiya blamed incomplete KYC procedures and technical issues affecting IndianOil systems.
The agency said it expected the problems to be resolved within a week, while delivery standards allow up to seven working days.
- Who
- Consumers of Madhavi Gas Agency, delivery agents, and agency owner Madhavi Upadadiya.
- What
- Customers reported delayed deliveries, cancelled LPG bookings, long queues, and being asked to collect cylinders themselves.
- When
- The large queue was reported on Tuesday; some bookings were made on August 7 and August 8. The agency said the problems had been especially difficult for two months.
- Where
- Madhavi Gas Agency in Shaikpet, Hyderabad, which serves around 10 to 12 colonies.
- Why
- Consumers blamed delivery failures and alleged shortages, while the agency cited incomplete KYC procedures and technical glitches in CMS and IndianOil systems.
Consumers and Delivery Concerns
Agency Explanation
Cancelled or Failed Deliveries
Consumers and Delivery Concerns
Consumers said bookings were cancelled without consent, delivery attempts were wrongly recorded, and they were forced to wait at or collect cylinders from the agency.
Agency Explanation
The agency attributed disruptions to suspended connections, incomplete KYC procedures, and technical problems affecting booking and delivery systems.
Staffing and Cylinder Availability
Consumers and Delivery Concerns
Customers alleged that cylinders were available through the black market for ₹2,500, while one delivery agent said some workers had left over improper salary payments.
Agency Explanation
The agency owner did not directly address the black-market allegation but said the agency had faced severe difficulties during the previous two months.
Responsibility for Delays
Consumers and Delivery Concerns
Consumers said the agency failed to answer calls and did not deliver refills despite their bookings, causing missed work and long waits.
Agency Explanation
The agency said IndianOil had reported a system bug between 9:30 a.m. and 6:30 p.m. and was working to fix it.
- Agency
- Madhavi Gas Agency
- Location
- Shaikpet, Hyderabad
- Service area
- Around 10 to 12 colonies
- Reported queue size
- Approximately 50 to 100 people at times
- Delivery standard
- Within seven working days, subject to stock availability
- Recent average wait
- Around 2.5 days, according to more recent communication
- Expected resolution
- The agency said the problems should be resolved within a week