Archive · 3 Sep 2026
Readers propose stronger, wider, more resilient Indian GCC growth
Readers are discussing how India can make its Global Capability Centres, or GCCs, stronger.
They say GCCs should do more than routine support work.
More research, engineering and product development could create better jobs and new technology.
Universities should work closely with companies so students gain practical skills.
Some readers also want companies to expand into emerging cities instead of staying mainly in big technology hubs.
This could create jobs in more places and reduce pressure on large cities.
Other readers are concerned that economic changes and artificial intelligence could affect jobs quickly.
They recommend retraining workers so technology improves productivity while giving people opportunities to adapt.
Readers say Indian GCCs should move beyond low-cost support work toward research, engineering, product development and strategic functions.
They urge universities to deepen industry partnerships and give students more practical exposure.
Several letters recommend expanding GCCs into emerging cities to ease pressure on Bengaluru, Hyderabad and Chennai.
Readers warn that global downturns and routine cost-cutting could make GCC jobs vulnerable without diverse functions and employee reskilling.
They call for careful AI adoption, with retraining in areas such as AI, data analysis and cybersecurity before automation changes jobs.
- Who
- Readers writing about Indian Global Capability Centres, along with companies, universities, governments and workers.
- What
- They propose making GCC growth more innovation-focused, geographically broader and better prepared for economic change and artificial intelligence.
- When
- The letters were published on September 3, 2026, and referred to a September 2 editorial.
- Where
- India, including established technology hubs and emerging cities.
- Why
- To create higher-quality employment, strengthen innovation, reduce pressure on major cities and help workers adapt to changing technology.
Deeper, broader expansion
Cautious, adaptable expansion
GCC growth model
Deeper, broader expansion
GCCs should become innovation centres conducting research, engineering, product development and strategic work rather than mainly routine support operations.
Cautious, adaptable expansion
Growth should be judged by the quality and diversity of functions, because foreign companies may restructure quickly when global markets weaken.
Where expansion should occur
Deeper, broader expansion
Emerging cities should receive more GCC activity to create opportunities outside established technology hubs and reduce pressure on major metropolitan areas.
Cautious, adaptable expansion
Companies must first ensure emerging cities have reliable power, connectivity, transport and commercial facilities, with hybrid work used where feasible.
Artificial intelligence and employment
Deeper, broader expansion
AI can raise productivity and create demand for new technical skills if companies identify changing roles and retrain workers in advance.
Cautious, adaptable expansion
Automation may eliminate some routine positions, so employees need fair opportunities for redeployment, reskilling and internal movement.
- Publication date
- September 3, 2026
- Referenced editorial
- “New foreign firms to drive headcount growth of Indian GCCs,” published September 2
- Recommended GCC functions
- Research, product development, engineering, finance and strategic decision-making
- Suggested government incentives
- Skilled employment, research expenditure and technology creation
- Cities identified as major hubs
- Bengaluru, Hyderabad and Chennai
- Emerging-city requirements
- Reliable power, digital connectivity, public transport and commercial facilities
- Suggested reskilling areas
- Artificial intelligence, data analysis and cybersecurity