Archive · 17 Sep 2025
WhatsApp Business Adds Payments, Calling, and AI Tools
WhatsApp is launching new tools to help businesses in India connect with their customers.
Businesses can now use in-app payments, call customers directly, and use AI features.
WhatsApp is also partnering with state governments to launch chatbots for citizen services, like accessing information.
They are also introducing ads in Status.
These updates will make it easier for people to access essential services and for businesses to grow and connect with customers.
Millions of people in India are already using WhatsApp for daily needs.
WhatsApp announced new features and tools for businesses at its Business Summit.
Businesses can now offer in-app payments and calling.
New features include business AI and the ability to find businesses in Status.
WhatsApp is partnering with state governments for citizen service chatbots.
Businesses like Maruti Suzuki, Air India, and Flipkart are using ads in Status.
- Who
- WhatsApp, businesses, and citizens in India
- What
- WhatsApp announced new features and tools for businesses.
- When
- During the second WhatsApp Business Summit
- Where
- Mumbai, India
- Why
- To improve customer experiences and access to services.
- Key Announcement
- WhatsApp Business Summit
- New Features for Businesses
- In-app payments, in-app calling, business AI
- Citizen Services
- Official chatbots with State Governments
- Businesses Using Ads in Status
- Maruti Suzuki, Air India, Flipkart
- WhatsApp Use Case
- 91% of online adults chat with businesses weekly in India
Sources
WhatsApp expands Business tools in India with payments, AI support and ads in Status
From buying metro tickets to paying tax online, WhatsApp is scaling up Citizen services : Arun Srinivas, Managing Director and Country Head, Meta India
From buying metro tickets to paying tax online, WhatsApp is scaling up Citizen services : Arun Srinivas, Managing Director and Country Head, Meta India
WhatsApp Hosts Second Business Summit in India