Archive · 7 Nov 2025
Consumer Commission Orders Replacement or Refund for Defective Toyota Innova
Imagine you buy a brand new toy car, but soon after you get it, one of its wheels starts falling apart.
You try to get it fixed, but the toy store and the toy maker say it's not their fault.
So, you go to a special judge who helps people with problems.
The judge looks at the toy car and agrees that it's broken because of how it was made.
The judge tells the toy store and maker they have to either give you a new, working toy car or give you all your money back, plus extra for all the trouble.
This helps make sure companies sell good products and fix them when they are bad.
A consumer purchased a Toyota Innova with a five-year warranty in November 2022.
Within 1,000 km, the car exhibited defects with right-side tires wearing out prematurely.
The manufacturer and dealer claimed no defects despite repeated complaints and multiple services.
The Udupi District Consumer Disputes Redressal Commission ordered a replacement vehicle or a refund of ₹32,08,952 with 9% annual interest.
The respondents were also ordered to pay ₹50,000 for mental agony and ₹10,000 for litigation costs within 45 days.
- Who
- Shravan Kumar (consumer), United Toyota Pvt. Ltd. (dealer), Toyota (manufacturer), Bridgestone (tire manufacturer)
- What
- Udupi District Consumer Disputes Redressal Commission ordered replacement or refund of a defective Toyota Innova, along with compensation and litigation costs.
- When
- Purchased November 16, 2022; defects noticed within a month; ruling issued recently.
- Where
- Udupi District Consumer Disputes Redressal Commission
- Why
- The car was found to have manufacturing defects in its tires, leading to premature wear, and the manufacturer and dealer failed to provide a satisfactory resolution.
Consumer's Stance
Manufacturer/Dealer's Stance
Manufacturing Defect
Consumer's Stance
The consumer alleged and the commission found that the vehicle had manufacturing defects, specifically in the right-side tires wearing out prematurely.
Manufacturer/Dealer's Stance
The service center initially claimed there were no manufacturing defects and that the tires were not faulty, as reported by the tire manufacturer.
Resolution Efforts
Consumer's Stance
The consumer repeatedly brought the issue to the dealer's notice, issued a legal notice, and eventually filed a complaint after failing to get a resolution.
Manufacturer/Dealer's Stance
The dealer and manufacturer did not provide a satisfactory resolution, leading to the consumer pursuing legal action.
- Vehicle Purchased
- Toyota Innova
- Purchase Date
- November 16, 2022
- Purchase Price
- ₹32,08,952
- Mileage at Defect Discovery
- 1,000 km
- Warranty Period
- Five years
- Commission Ruling
- Replacement vehicle or full refund with 9% annual interest
- Compensation Awarded
- ₹50,000 for mental agony, ₹10,000 for litigation costs
- Resolution Deadline
- 45 days