Archive · 25 Sep 2025
Mumbai Airport Sees Rise in Self-Service Travel Technology
Mumbai Airport is making it easier and faster to travel.
More people are using self-service options like kiosks to print boarding passes and machines to drop off their bags.
A system called DigiYatra, which uses face recognition, is also very popular.
This technology helps passengers get through checkpoints quickly.
The airport is also using robots to clean and plans to add more tech, like smart washrooms, to make traveling smoother.
Mumbai's CSMIA is seeing more passengers use tech-based travel solutions.
Over 3.86 million boarding passes were printed via self-check-in kiosks between April 2024 and August 2025.
Self-baggage drop units processed over 715,000 bags in the same period.
DigiYatra usage processed 6.3 million passengers in 16 months.
The airport uses an AI-powered platform for operational efficiency.
- Who
- Passengers at Chhatrapati Shivaji Maharaj International Airport (CSMIA)
- What
- Increased use of self-service technologies, including self-check-in kiosks, self-baggage drop, and DigiYatra.
- When
- Between April 2024 and August 2025
- Where
- Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai
- Why
- To modernize airport operations and improve passenger efficiency.
- DigiYatra Passengers
- 6.3 million (16 months)
- Self-Check-in Boarding Passes
- 3.86 million (April 2024 - August 2025)
- Self-Baggage Drop Units
- 32
- Bags Processed via SBD
- 715,000+ (April 2024 - August 2025)
- SBD Processing Time
- 17-20 seconds
- DigiYatra e-gates/face pods
- 46/40