Archive · 19 Aug 2025
Alliance Air Ordered to Compensate Passenger for Flight Delay
Imagine you're going on a trip, but your plane is super late.
This happened to someone flying from Delhi to Gorakhpur.
The plane was delayed for six hours!
The airline didn't give the passengers any food or drinks while they waited.
The people had to wait a long time, which made them feel very stressed, especially because they had important plans.
Because of this, a special group called the Consumer Commission said the airline had to pay the passenger money to make up for the trouble.
Alliance Air was ordered to pay Rs 50,000 to a passenger for a six-hour flight delay.
The delay occurred on June 5, 2022, from New Delhi to Gorakhpur.
The passenger, Mainawati Devi, was traveling for an urgent religious ceremony.
Passengers were de-boarded and offered no water or meals during the extended wait.
The Consumer Commission cited mental torture and deficiency of service in its ruling.
- Who
- Mainawati Devi, the passenger, and Alliance Air Aviation Limited.
- What
- A consumer commission ordered Alliance Air to pay a passenger compensation for a delayed flight.
- When
- The flight delay occurred on June 5, 2022. The order was issued on July 7.
- Where
- The flight was from New Delhi to Gorakhpur, India.
- Why
- Due to a six-hour delay and lack of provided amenities causing mental distress to the passenger.
Passenger's Perspective
Airline's Perspective
Quality of Service
Passenger's Perspective
The airline provided inadequate service, causing significant inconvenience and emotional distress.
Airline's Perspective
The airline's perspective isn't provided in the article
- Airline
- Alliance Air
- Passenger
- Mainawati Devi
- Date of Delay
- June 5, 2022
- Delay Duration
- Approximately 6 hours
- Destination
- Gorakhpur, Uttar Pradesh
- Compensation
- Rs 50,000
- Reason for delay
- Engineering snag