Archive · 30 Dec 2025
Delhi to launch AI-enabled grievance redressal platform
The Delhi government is going to start a new system called IGMS.
This system uses artificial intelligence to help people solve their problems faster.
It will combine different websites where people can complain about issues.
The government says this will make things more transparent and help officials make better decisions.
A minister said that this is a big step towards better governance.
The system is being made with the help of IIT Kanpur.
Delhi government to launch AI-enabled grievance redressal system in collaboration with IIT Kanpur.
The system, named IGMS, will integrate multiple existing grievance portals into a single dashboard.
Aim is to provide quicker resolutions to public grievances and enhance transparency.
Delhi Minister for IT, Dr. Pankaj Kumar Singh, highlighted the system's role in empowering officials with data-driven insights.
The announcement was made in an official statement released on Monday.
- Who
- Delhi Government in collaboration with IIT Kanpur
- What
- Launch of an AI-enabled grievance redressal system
- When
- Specific date not mentioned, announced on Monday
- Where
- Delhi
- Why
- To offer quicker resolutions to public grievances and enhance transparency
- Platform Name
- Intelligent Grievance Monitoring System (IGMS)
- Collaborators
- Delhi Government, IIT Kanpur
- Integrated Portals
- Public Grievance Management System (PGMS), LG Listening Post, CPGRAMS
- Objective
- Faster grievance resolution and enhanced transparency
- Announcement Date
- Monday (specific date not mentioned)