Archive · 24 Sep 2025
WhatsApp Unveils New Business Tools in India
WhatsApp, a messaging app, has released new tools to help businesses in India.
They can now accept payments using QR codes, making sales easier.
Businesses can use in-app calls for customer support and AI to assist them.
They can also create ads across WhatsApp, Facebook, and Instagram from one place.
Ads will appear in the Status tab.
Some Indian state governments are using WhatsApp chatbots to provide services to citizens.
The goal is to help businesses connect with customers and improve services.
WhatsApp launched new tools to help businesses in India.
Businesses can accept payments via QR codes.
In-app calling, including voice and video, is coming for businesses.
Businesses can manage ads across multiple platforms with a new tool.
State governments are using chatbots for citizen services.
- Who
- WhatsApp, businesses, state governments
- What
- Launched new business tools, including payments, AI support, and ad integrations
- When
- At the WhatsApp Business Summit
- Where
- India
- Why
- To help businesses streamline interactions, boost discoverability, and improve support.
- Announcement
- WhatsApp Business Summit
- New features
- Payments, AI support, in-app calls, Ads in Status
- Payment method
- QR codes for instant transactions
- AI integration
- Business AI for virtual assistants
- Ads integration
- Centralised Campaigns in Ads Manager, Ads in Status tab
- Citizen services
- Chatbots in Odisha, Maharashtra, Andhra Pradesh, and Tamil Nadu