Archive · 30 Jul 2026
RGIA Earns Highest ACI Customer Experience Accreditation
Rajiv Gandhi International Airport in Hyderabad has earned the top award from Airports Council International for how well it treats passengers.
The award, called Level 5, means the airport has made customer care a big part of everything it does.
The airport’s boss said this shows they want to be the best in the world at making travel easy and enjoyable.
They plan to use new technology and data to keep improving.
This award puts the airport among the best in the world.
Rajiv Gandhi International Airport in Hyderabad receives Level 5 ACI World Customer Experience Accreditation.
Level 5 is the highest recognition, indicating fully integrated customer experience across strategy, operations, and culture.
GMR Hyderabad International Airport Ltd. credits the award to its commitment to customer‑centric strategy and collaboration.
Accreditation covers dimensions such as governance, service design, innovation, operational improvement, and performance measurement.
The airport plans to use technology and data insights to further enhance passenger journeys.
- Who
- GMR Hyderabad International Airport Ltd and its CEO Kadhir Kadhiravan
- What
- Achieved Level 5 ACI World Customer Experience Accreditation
- Where
- Rajiv Gandhi International Airport, Shamshabad, Hyderabad, India
- Why
- To demonstrate that customer experience is fully integrated into the airport’s strategy, operations, and culture
- Accreditation Level
- Level 5
- Airport
- Rajiv Gandhi International Airport
- Accrediting Body
- Airports Council International
- Issuing Organization
- GMR Hyderabad International Airport Ltd
- Location
- Shamshabad, Hyderabad, India