Archive · 23 Jul 2026
Chandigarh Man Wins Rs 1.36 Lakh for Defective Luxury Watch
A man in Chandigarh bought a luxury watch for Rs 1.26 lakh.
The watch stopped working and was sent for repair three times, but it still didn't work right.
The man asked for his money back, but the store said it wasn't their fault.
The court said the watch was defective and ordered the company and the store to give the man his money back plus Rs 10,000 for his trouble.
The court also said the man should return the watch if he still has it.
Hitesh Aggarwal purchased an Oris Big Crown watch for Rs 1.26 lakh in December 2023.
The watch malfunctioned and was repaired three times during the warranty period.
The watch remained defective despite multiple repairs.
The District Consumer Disputes Redressal Commission ordered a refund of Rs 1.26 lakh and Rs 10,000 in compensation.
The retailer argued they are not liable for manufacturing defects, but the commission held them and the manufacturer jointly responsible.
- Who
- Hitesh Aggarwal, a 28-year-old consumer in Chandigarh
- What
- A defective luxury watch that failed despite three repairs during the warranty period
- When
- The watch was purchased on December 30, 2023, and the ruling was made on July 1, 2024
- Where
- Chandigarh, India
- Why
- The watch had a manufacturing defect that could not be repaired, leading to a consumer complaint and subsequent legal action
Consumer's Perspective
Retailer's Perspective
Liability for Defects
Consumer's Perspective
The consumer argues that the watch has an inherent manufacturing defect and the company and retailer should refund the purchase price and compensate for mental agony.
Retailer's Perspective
The retailer claims they are not liable for manufacturing defects and acted in good faith in facilitating the sale and warranty service.
- Complainant
- Hitesh Aggarwal
- Watch Model
- Oris Big Crown
- Purchase Price
- Rs 1.26 lakh
- Warranty Period
- 2 years
- Number of Repairs
- 3
- Compensation Awarded
- Rs 1.36 lakh (Rs 1.26 lakh refund + Rs 10,000 compensation)
- Date of Purchase
- December 30, 2023
- Date of Ruling
- July 1, 2024