Archive · 13 Aug 2025
Zepto Updates App to Remove "Dark Patterns"
Zepto, a delivery app, has made changes to be more user-friendly.
They've fixed tricks that made it hard to see extra fees.
For example, free delivery is automatic now, and all costs are shown before you pay.
This is because the government wants online stores to be fair.
The changes come after a review by consumer regulators.
Zepto has updated its app to address "dark patterns" and comply with consumer protection regulations.
Free delivery is now automatically applied to eligible orders, removing the need for manual activation.
The checkout page now displays all fees, including delivery and handling charges, before payment.
Zepto is addressing concerns about different prices for the same products based on device type.
The changes follow a self-audit mandated by the Central Consumer Protection Authority (CCPA).
- Who
- Zepto is the company making the changes.
- What
- Zepto updated its app to eliminate "dark patterns" and comply with regulations.
- When
- The changes were implemented recently, following a mandated self-audit in June.
- Where
- The changes apply to the Zepto app.
- Why
- To comply with consumer protection regulations and address customer concerns about deceptive practices.
Consumer Protection Authorities
E-commerce Platforms
App Design Practices
Consumer Protection Authorities
Dark patterns are deceptive and should be eliminated from e-commerce.
E-commerce Platforms
E-commerce platforms should have flexibility in designing their user interfaces.
- Company
- Zepto
- Action
- App interface modifications
- Issue Addressed
- "Dark patterns"
- Regulatory Body
- CCPA
- Free Delivery
- Now auto-applied
- Checkout changes
- All charges displayed upfront
