Archive · 22 Jul 2026
Delhi Commission Orders Insurer to Pay Rs 40 Lakh
A man named Rajeev Singh bought travel insurance for his son, Dev Singh, who was going to the US.
Sadly, Dev died in a car accident in Los Angeles.
Rajeev tried to claim the insurance money but the company, Care Health Insurance, kept asking for the same documents over and over again and finally rejected the claim.
Rajeev went to the consumer commission and won.
The commission said the insurance company was wrong and ordered them to pay Rajeev Rs 40.76 lakh.
They also had to pay extra money for the trouble they caused.
Delhi consumer commission orders Care Health Insurance to pay Rs 40.76 lakh to Rajeev Singh.
Claim was rejected despite all documents being submitted multiple times.
Insurer sought additional documents repeatedly before rejecting the claim.
Commission found the rejection illegal and unjustified.
Insurer also ordered to pay Rs 50,000 for harassment and litigation expenses.
- Who
- Rajeev Singh (complainant), Care Health Insurance (defendant)
- What
- Delhi consumer commission orders insurer to pay Rs 40.76 lakh for wrongful claim rejection
- When
- Order issued on July 6, 2023
- Where
- West Delhi District Consumer Disputes Redressal Commission-III
- Why
- Insurer repeatedly sought documents already submitted and rejected the claim
Rajeev Singh
Care Health Insurance
Claim Rejection
Rajeev Singh
Rajeev Singh submitted all required documents and claims the insurer's rejection was unjustified.
Care Health Insurance
Care Health Insurance claims Rajeev Singh did not provide all necessary documents.
- Policy Name
- Explore Gold-WW
- Premium Paid
- Rs 9,633
- Insured Amount
- US$50,000
- Date of Accident
- November 4, 2021
- Claim Rejection Date
- June 16, 2022
- Compensation Ordered
- Rs 40.76 lakh
- Additional Compensation
- Rs 50,000 for harassment and litigation expenses