Archive · 20 Jul 2026
Air India Wins Global Digital Leadership Award
Air India has won a big award for being really good at using technology.
Since the Tata Group took over in 2022, Air India has built over 140 digital systems and improved how they help customers.
They have a smart virtual assistant named AI.g that answers questions and a mobile app that many people use.
The airline is also using technology to make things better for their employees and planes.
This award shows that Air India is doing a great job with its technology changes.
Air India won FlightGlobal's Airline Strategy Award for Digital Leadership in 2024.
The award recognizes Air India's digital transformation since returning to the Tata Group in 2022.
Air India has developed over 140 digital systems and expanded AI-led customer services.
The airline's mobile app has been downloaded 17 million times with a 4.8-star rating.
Air India's AI-powered virtual assistant, AI.g, has handled over 26 million customer queries.
- Who
- Air India
- What
- Won FlightGlobal's Airline Strategy Award for Digital Leadership
- When
- 2024
- Where
- London
- Why
- For its digital transformation and technology advancements since returning to the Tata Group in 2022
- Award
- FlightGlobal's Airline Strategy Award for Digital Leadership
- Recognition Date
- 2024
- Digital Systems Developed
- 140+
- AI Virtual Assistant
- AI.g
- Customer Queries Handled
- 26 million+
- Mobile App Downloads
- 17 million
- Mobile App Rating
- 4.8 stars
- AI Initiatives in Development
- 30+