Archive · 1 Sep 2026
Vizag Collector Orders Daily Public Grievance Sessions at Local Offices
The Visakhapatnam district administration will hold public complaint sessions every day.
These sessions will take place at Swarna Gram and Swarna Ward offices.
People can bring their problems and petitions from 3 pm to 5 pm.
Officials must write down every complaint in the PGRS system.
They must send each complaint to the department that can solve it.
Officials must also track the complaint until it is resolved.
Different government departments are expected to work together.
The goal is to make government services easier to access and bring governance closer to residents.
Visakhapatnam District Collector M Abhishikth Kishore ordered daily PGRS sessions across all Swarna Gram and Swarna Ward offices.
Residents can submit complaints and petitions every day between 3 pm and 5 pm.
Officials must register each petition in PGRS, forward it to the relevant department and monitor its resolution.
Departments were instructed to coordinate so residents can access government services, welfare schemes and solutions locally.
The programme aims to bring governance closer to people and resolve complaints transparently, within timelines and to public satisfaction.
- Who
- Visakhapatnam District Collector M Abhishikth Kishore directed district officials to implement the programme.
- What
- The Public Grievance Redressal System will be conducted daily at all Swarna Gram and Swarna Ward offices.
- When
- Every day, with complaints and petitions received from 3 pm to 5 pm.
- Where
- Across Swarna Gram and Swarna Ward offices in Visakhapatnam district.
- Why
- To resolve public problems easily, transparently and within timelines while bringing governance closer to residents.
- Programme
- Public Grievance Redressal System (PGRS)
- Frequency
- Daily
- Submission hours
- 3 pm to 5 pm
- Locations
- All Swarna Gram and Swarna Ward offices in Visakhapatnam district
- Petition process
- Register petitions in PGRS, forward them to relevant departments and monitor them until resolution
- Administrative goal
- Provide government services, welfare schemes and solutions closer to people
- Accountability goal
- Prioritise complaint resolution and work toward public satisfaction