Archive · 21 Jul 2026
Paytm Ordered to Refund Cancelled Flight Ticket
A consumer in Himachal Pradesh had a flight ticket cancelled and the money was not refunded by Paytm.
The consumer complained and a court ordered Paytm to refund the ticket amount and pay an additional Rs 21,000 as compensation and litigation costs.
The court said Paytm did not do its duty to refund the money, which is a deficiency in service.
A consumer in Himachal Pradesh filed a complaint against Paytm for not refunding a cancelled flight ticket.
The district consumer commission ordered Paytm to refund the ticket amount.
Paytm was also ordered to pay Rs 15,000 as compensation and Rs 6,000 as litigation costs, totaling Rs 21,000.
The court noted that Paytm failed to discharge its duty to refund the fare, amounting to a deficiency in service.
The order was dated July 18.
- Who
- A consumer in Himachal Pradesh
- What
- Paytm was ordered to refund a cancelled flight ticket and pay compensation
- When
- July 18
- Where
- Himachal Pradesh
- Why
- Paytm failed to refund the ticket amount despite receiving it from the airline
Consumer
Paytm
Refund Responsibility
Consumer
Paytm failed to refund the ticket amount despite receiving it from the airline.
Paytm
Paytm did not complete the refund process as required.
- Complainant
- Consumer
- Amount to be Refunded
- Ticket amount
- Compensation Ordered
- Rs 15,000
- Litigation Costs
- Rs 6,000
- Total Amount to be Paid
- Rs 21,000
- Date of Order
- July 18
- Location
- Himachal Pradesh