Archive · 20 Jan 2026
Hyderabad's AI-Powered C-Mitra Facilitates 100 FIRs in 10 Days
The Hyderabad Police launched a new AI-powered helpdesk called C-Mitra to help people who have been tricked online.
In just 10 days, this system helped over 100 people file police reports without having to go to a police station.
The team calls victims, uses AI to write their complaints, and sends them to the victims to sign and return.
Once the signed copy is received, the police register the report right away.
This makes it easier and faster for people to get help.
The team also works in two shifts to ensure quick service.
People are happy because they don't have to wait in long lines at the police station.
The initiative has been praised for its compassionate approach and use of technology to blend with a human touch.
Hyderabad Police launched AI-powered virtual helpdesk C-Mitra on January 9 to assist cyber fraud victims in filing FIRs.
In 10 days, C-Mitra enabled the registration of over 100 FIRs without victims needing to visit a police station.
The initiative uses AI to draft complaints and coordinates with victims via WhatsApp or email.
A special 24-member team operates in two shifts from 8 am to 8 pm to ensure swift service.
Victims report crimes via the 1930 helpline or the National Cyber Crime Reporting Portal, and the C-Mitra team contacts them to gather details.
- Who
- Hyderabad Police, Commissioner V.C. Sajjanar, C-Mitra team, victims of cyber fraud
- What
- Launch of AI-powered virtual helpdesk C-Mitra to facilitate FIR registration for cyber fraud victims
- When
- Launched on January 9, achieved 100 FIRs in 10 days
- Where
- Hyderabad, India
- Why
- To streamline the complaint process, provide reassurance to victims, and eliminate the need for victims to visit police stations
Proponents of C-Mitra
Critics of C-Mitra
Effectiveness of AI in Drafting Complaints
Proponents of C-Mitra
Proponents argue that AI significantly speeds up the complaint drafting process, making it easier for victims to file FIRs without visiting police stations.
Critics of C-Mitra
Critics may question the accuracy and reliability of AI-generated complaints, suggesting potential for errors or misinterpretations.
Human Touch vs. Automation
Proponents of C-Mitra
Supporters highlight the compassionate approach of the C-Mitra team, which reassures victims and builds their confidence.
Critics of C-Mitra
Critics might argue that over-reliance on automation could reduce the personal touch and empathy needed in handling sensitive cases.
- Initiative Name
- C-Mitra
- Launch Date
- January 9
- FIRs Registered
- 100
- Victims Contacted
- 1,000
- Daily Calls
- 100
- Team Size
- 24 members
- Operating Hours
- 8 am to 8 pm (two shifts)
- Reporting Channels
- 1930 helpline, National Cyber Crime Reporting Portal
Sources
AI-powered ‘C-Mitra’ initiative facilitates 100 FIRs in 10 days by Hyderabad Police
Hyderabad: DCP Targeted in Fake E-Challan Scam
India’s First: Hyderabad’s C-Mitra Uses AI To Draft Legal Complaints For Cybercrime Victims
C-Mitra: City police’s digital lifeline for cybercrime victims
