Archive · 26 Sep 2025
Zomato Customer Charged Cancellation Fee Despite No Service
Imagine you order ice cream from an app, but cancel it quickly because of bad weather.
Even if no one made your ice cream or sent a delivery person, you might still get charged the full amount!
That's what happened to a Zomato customer.
They cancelled their order due to rain, but were still charged a cancellation fee.
The company initially said the fee was for 'partner's efforts', even though no delivery partner was assigned.
After complaining, the customer got their money back, but others have also reported issues with the app's refund policies.
A Zomato customer was charged the full order amount as a cancellation fee.
The order was cancelled within 10 minutes due to rain and longer delivery time.
The cancellation fee was Rs 670, the full order amount.
Zomato initially stated the fee was for 'partner's efforts', but no partner was assigned.
The customer received a refund after a public complaint.
- Who
- A Zomato customer, Divya Sharma
- What
- Was charged a cancellation fee for an order cancelled within minutes.
- When
- September 22, 2025
- Where
- Online food ordering platform, Zomato
- Why
- The customer cancelled due to heavy rain and increased delivery time.
Customer Perspective
Company Perspective
Cancellation Fees
Customer Perspective
Customers feel charged unfairly for cancellations, especially when no service has been rendered.
Company Perspective
Zomato's perspective, if any, not present in articles.
- Company
- Zomato
- Incident Date
- September 22, 2025
- Order Item
- Ice cream cheesecake
- Cancellation Time
- Within 10 minutes
- Cancellation Fee
- Full order amount (Rs 670)
- Customer Complaint
- Charged without service
- Outcome
- Refund initiated