Archive · 3 Oct 2026
Ritesh Agarwal Says No Company Gets Everything Right
Ritesh Agarwal is the founder of OYO, a company that helps people find places to stay.
He says that no company gets everything right.
OYO faced problems and customer complaints in 2015.
The company temporarily slowed its growth to work on improvements.
Agarwal's quote means that businesses can make mistakes.
What matters is noticing problems and trying to fix them.
A successful journey does not have to be perfect.
Ritesh Agarwal said no person or company can claim to have got everything right.
He founded OYO in 2013 to help improve budget hotels and their customer experience.
The article connects the quote to OYO's operational challenges and customer complaints in 2015.
OYO temporarily stopped scaling during that period to focus on long-term infrastructure improvements.
The quote emphasizes learning from mistakes and adapting rather than expecting a perfect journey.
- Who
- Ritesh Agarwal, founder and CEO of OYO.
- What
- He said that no person or company can claim to have got everything right.
- When
- The article links the reflection to OYO's challenges in 2015 but gives no exact date for the quote.
- Where
- The article discusses OYO's operations, which began in India.
- Why
- Agarwal was reflecting on operational hurdles, customer complaints, and the need to improve infrastructure.
- Speaker
- Ritesh Agarwal
- Company
- OYO
- OYO founded
- 2013
- Challenges referenced
- Customer complaints and operational hurdles in 2015
- Company response
- OYO temporarily stopped scaling to focus on infrastructure improvements
- Main message
- Progress involves learning from mistakes and adapting; a perfect journey is unrealistic.