Archive · 25 Jul 2026
Shimla Forum Awards Rs 10,000 for JioFiber Service Disruptions
A woman in Shimla, India, had problems with her internet service from JioFiber.
She paid for six months of service but faced disruptions starting in April 2025.
She complained many times, but the issues were not fixed.
JioFiber said they tried to fix the problems and that the service was eventually restored.
The consumer forum in Shimla ruled in favor of the woman, saying JioFiber did not provide enough proof that the issues were resolved.
The forum awarded her Rs 10,000 for the trouble and legal expenses.
This ruling shows that internet service providers must prove they have fixed problems when customers complain.
A Shimla consumer forum ruled in favor of a woman who experienced repeated internet service disruptions from JioFiber.
The forum awarded her Rs 10,000 for mental harassment and litigation expenses.
JioFiber claimed the issues were resolved and that the woman continued to use their service.
The forum noted that JioFiber did not provide sufficient evidence to prove the service issues were resolved.
The ruling reinforces that telecom and internet service providers must produce credible evidence to show that faults were rectified.
- Who
- Pratima Chauhan and Reliance JioFiber
- What
- A consumer forum ruled in favor of the woman, awarding her Rs 10,000 for service disruptions and mental harassment caused by JioFiber.
- When
- The ruling was made on July 21, 2025, following service disruptions that began in April 2025.
- Where
- The incident and ruling took place in Shimla, Himachal Pradesh, India.
- Why
- The woman experienced repeated internet service disruptions that were not resolved despite multiple complaints, leading her to approach the consumer commission.
Complainant's Perspective
JioFiber's Defense
Service Disruption
Complainant's Perspective
The complainant experienced repeated internet service disruptions starting in April 2025, which were not resolved despite multiple complaints and assurances from JioFiber.
JioFiber's Defense
JioFiber claims that the complainant's service issues were eventually resolved and that she continued to use the connection.
Complaint Handling
Complainant's Perspective
The complainant lodged multiple complaints and received assurances that the issue would be resolved, but the service remained disrupted.
JioFiber's Defense
JioFiber alleges that the complainant cancelled service requests without waiting for their resolution and that they made repeated attempts to contact her.
Evidence of Resolution
Complainant's Perspective
The complainant argues that JioFiber did not provide sufficient evidence to prove that the service issues were resolved.
JioFiber's Defense
JioFiber presented an affidavit by the state finance head and a document to support their claim that the matter was resolved.
- Complainant
- Pratima Chauhan
- Service Provider
- Reliance JioFiber
- Compensation Awarded
- Rs 10,000
- Date of Ruling
- July 21, 2025
- Consumer Forum
- District Consumer Commission, Shimla
- Recharge Amount
- Rs 2,824.92 for six months
- Issue Start Date
- April 2025
