Archive · 16 Aug 2026
Consumer panel orders NIACL to pay Rs 3.60L for stolen truck claim
A man named Deepak Goel owned a truck that was stolen while parked outside his office in Chandigarh.
He had insurance for the truck, so he asked the insurance company to pay for it.
The insurance company said no, because the truck didn't have a route permit and because the owner didn't give them the second key.
The consumer court said the insurance company must pay anyway.
The court explained that not having a route permit had nothing to do with the truck being stolen.
It also said that not giving the second key wasn't a big enough reason to refuse payment.
The court found that the theft was real and not a trick by the owner.
The insurance company's own investigator even said the theft was genuine.
So the court ordered the insurance company to pay the owner Rs 3.50 lakh for the truck and Rs 10,000 extra for his trouble.
This shows that insurance companies cannot refuse to pay for small reasons that don't cause the loss.
Chandigarh State Consumer Commission dismissed NIACL's appeal against paying Rs 3.50 lakh IDV plus Rs 10,000 compensation to truck owner Deepak Goel.
The truck was stolen on the night of November 25-26, 2021, while parked locked outside Goel's office in Daria, Chandigarh.
NIACL repudiated the claim citing absence of a valid route permit, alleged negligence, and delay in FIR/intimation.
The commission held the route permit issue had no causal connection to the theft and non-production of the second key was not a fundamental breach.
An investigator appointed by the insurer itself found the theft genuine in a report dated January 17, 2022.
The commission noted no evidence of fraud, collusion, or wilful act by the owner, and emphasized the Consumer Protection Act's beneficial nature.
- Who
- Deepak Goel (truck owner) and New India Assurance Company Limited (NIACL)
- What
- Consumer commission dismissed NIACL's appeal and upheld order to pay Rs 3.50 lakh IDV plus Rs 10,000 compensation for a stolen truck claim
- When
- Theft occurred November 25-26, 2021; appeal dismissed by state commission (date not specified in articles)
- Where
- Chandigarh, India (State Consumer Disputes Redressal Commission)
- Why
- The commission found the insurer's grounds (missing route permit, non-production of second key) had no causal connection to the theft and were not fundamental breaches
Consumer/Policyholder Perspective
Insurer Perspective
Route Permit Requirement
Consumer/Policyholder Perspective
Absence of a valid route permit had no causal connection to the theft; the vehicle was parked stationary, so it cannot justify claim repudiation.
Insurer Perspective
The absence of a valid route permit at the time of theft was a breach of policy conditions and grounds for repudiating the claim.
Second Key Non-Production
Consumer/Policyholder Perspective
Non-production of the second key, without proof of causal connection to the theft, is not a fundamental breach and cannot justify repudiation.
Insurer Perspective
Failure to hand over the second key indicated the owner failed to take reasonable care and could conceal material facts.
Owner's Negligence
Consumer/Policyholder Perspective
The FIR statement that the vehicle was old and could be opened by any key was descriptive, not an admission of negligence; no technical evidence supported the insurer's claim.
Insurer Perspective
The owner's own FIR statement showed the vehicle could be opened by any key, demonstrating failure to take reasonable care.
- Insurer
- New India Assurance Company Limited (NIACL)
- Claimant
- Deepak Goel
- Vehicle
- Tata truck
- Policy Period
- November 23, 2021 to November 22, 2022
- Theft Date
- Night of November 25-26, 2021
- Location
- Daria, Chandigarh
- Compensation Ordered
- Rs 3.50 lakh IDV + Rs 10,000 for mental agony/harassment/litigation
- Investigator Report
- Dated January 17, 2022, found theft genuine