Archive · 5 Jun 2025
Panchkula Residents Face Issues Paying Water Bills
Imagine you need to pay your water bill.
Before, you could easily do it at any bank.
Now, in Panchkula, you have to pay online, use a card, or go to specific offices.
A group of residents is concerned because this makes it harder, especially for older people who are not comfortable with online payments.
The government stopped accepting payments at banks to prevent people from selling properties without paying their water bills.
To fix this, everyone needs to register online once, and then they can pay their bills as usual.
This helps make sure everyone pays what they owe.
HSVP discontinued bank payment facilities for water bills in Panchkula.
Residents now must pay bills online or at HSVP offices in Sectors 8 and 10.
Hiteshi Foundation representatives met with HSVP officials to address concerns.
A new KYC process is being implemented for all 34,000 consumers in Panchkula.
The changes aim to reduce arrears and streamline water bill payments.
- Who
- Panchkula residents and the Hiteshi Foundation are impacted by changes to water bill payment methods.
- What
- HSVP discontinued bank payment facilities for water bills, requiring online payments or in-person visits to specific offices.
- When
- The changes occurred about a month prior to the article's publication.
- Where
- Panchkula, Haryana, India.
- Why
- To address pending arrears and streamline payments, HSVP implemented a KYC process and ceased bank bill payments.
Residents
HSVP
Payment Method Preferences
Residents
Senior citizens prefer paying in cash at banks and find online payment processes complex and risky due to cybercrime concerns.
HSVP
HSVP aims to curb arrears and streamline payments through online KYC and payment methods.
- Affected Consumers
- 34,000 in Panchkula
- Payment Methods
- Online, debit/credit card, Google Pay, Paytm, or at HSVP offices
- HSVP Offices for Payment
- Sector 8 and Sector 10
- Arrears Pending
- Approximately Rs 40 crore across Haryana