Archive · 24 Aug 2026
Mumbai, Kanpur Locker Thefts Raise Questions About Bank Compensation
People use bank lockers to store valuable items such as jewellery.
Recent reports describe valuables missing from lockers in Kanpur and Mumbai.
A woman in Kanpur reportedly lost jewellery worth ₹50 lakh.
Pradeep Motiram Bhatia reported that 610 grams of gold worth ₹81.8 lakh was missing from his Mumbai locker.
Banks do not keep a list of what customers store in their lockers.
They may have to pay compensation if their negligence or a security problem caused the loss.
The maximum compensation is 100 times the yearly locker rent.
Customers do not automatically receive this amount because they must prove the bank was at fault.
A Kanpur woman reportedly found jewellery worth ₹50 lakh missing from an SBI locker after nearly four months.
A 74-year-old Dubai resident, Pradeep Motiram Bhatia, reported 610 grams of gold worth ₹81.8 lakh missing from a Mumbai locker.
The incidents have renewed concerns about the security of bank lockers and compensation rules.
Under RBI guidelines, banks can be liable when negligence or a security failure causes the loss.
Compensation may reach 100 times the annual locker rent, but only if the bank’s fault is proven.
- Who
- A Kanpur woman and Mumbai resident Pradeep Motiram Bhatia reported missing valuables; the Reserve Bank of India regulates bank locker facilities.
- What
- Gold jewellery and other valuables were reported missing from bank lockers, raising questions about bank liability and compensation.
- When
- The Kanpur loss was discovered after nearly four months; the Mumbai loss was discovered after nearly two years; both incidents came to light this month.
- Where
- The reported incidents occurred at an SBI branch in Swaroop Nagar, Kanpur, and in Mumbai.
- Why
- The incidents raised concerns about locker security and whether banks compensate customers when negligence or security failures cause losses.
Customers’ Concerns
Banks’ Liability Limits
Locker security
Customers’ Concerns
Customers consider lockers a safe place for precious jewellery and may seek compensation when valuables disappear.
Banks’ Liability Limits
Banks are liable only when their negligence or a security failure is proven.
Amount recoverable
Customers’ Concerns
Customers may seek compensation for losses after demonstrating that the bank caused or contributed to the loss.
Banks’ Liability Limits
The RBI framework caps liability at 100 times the annual locker rent, and the cap is not an automatic payment.
Knowledge of locker contents
Customers’ Concerns
Customers may expect banks to account for the valuables stored in lockers.
Banks’ Liability Limits
Banks cannot ask customers what is stored inside and are not allowed to maintain an inventory of locker contents.
- Kanpur valuables
- Jewellery reportedly worth ₹50 lakh was missing from a State Bank of India locker.
- Mumbai valuables
- 610 grams of gold worth ₹81.8 lakh was reported missing.
- Mumbai customer
- Pradeep Motiram Bhatia, a 74-year-old Dubai resident, reported the loss.
- Applicable regulator
- The Reserve Bank of India regulates bank locker facilities in India.
- Guideline update
- The RBI last updated its locker guidelines in August 2021.
- Maximum compensation
- Up to 100 times the annual locker rent if bank negligence or a security failure is proven.
- Compensation condition
- The maximum amount is not automatic; customers must establish fault by the bank.