Archive · 15 Jan 2026
Mumbai Court Orders Amazon to Refund Faulty TV
A customer in Mumbai bought a TV from Amazon in 2018, but it was faulty.
The customer complained many times, but Amazon did not fix or replace the TV.
The customer then went to a consumer court.
The court said Amazon cannot say it is just a middleman and must take responsibility.
The court ordered Amazon to give the customer's money back, plus extra money for the trouble.
Amazon must also pay for the customer's legal costs.
The court said Amazon's emails with empty promises were not good enough service.
Amazon has to do this within 45 days.
A Mumbai court ordered Amazon to refund a customer for a faulty TV purchased in 2018.
The court held Amazon liable for the defective product and deficiency in service.
Amazon's standard email responses without resolution were deemed insufficient.
The court ordered a refund of Rs 16,999 with 6% interest and Rs 15,000 in compensation.
Amazon was directed to comply with the order within 45 days.
- Who
- Mumbai Suburban District Consumer Dispute Redressal Commission, Amazon India (Amazon Seller Services Private Ltd), and a customer who purchased a faulty TV
- What
- The court ordered Amazon to refund the cost of a faulty TV and pay compensation for deficiency in service
- When
- The order was passed on January 6, the purchase was made on February 14, 2018, and the complaint was filed in April 2018
- Where
- Mumbai, India
- Why
- Amazon was found guilty of not resolving the customer's grievance and was held liable for the defective product
- Complainant's Purchase Date
- February 14, 2018
- Cost of TV
- Rs 16,999
- Compensation Ordered
- Rs 15,000
- Interest on Refund
- 6% from February 14, 2018
- Time for Compliance
- 45 days
