Archive · 26 Jun 2025
Flipkart and Thomson Found Liable for Defective TV Sale
Imagine you bought a TV online, but it broke quickly.
You contacted the seller and manufacturer for help, but they didn't fix or replace it.
The customer took them to court.
The court said both the online store (Flipkart) and the TV company (Thomson) did something wrong because they didn't provide good service.
The court said the online store couldn't avoid responsibility, even though it didn't make the TV.
Because the TV didn't work, the companies had to give the customer money back and pay extra for the trouble.
A consumer commission found Flipkart and Thomson guilty of deficient service.
The customer's Thomson TV purchased via Flipkart showed technical issues soon after purchase.
The commission cited the failure to repair or replace the TV as a deficiency in service.
The commission stated Flipkart cannot escape liability as an online intermediary.
Both Flipkart and Thomson were ordered to refund the purchase and pay additional compensation.
- Who
- A customer, Flipkart, and Thomson TV India Private Limited.
- What
- Flipkart and Thomson were found guilty of providing deficient service related to a defective TV.
- When
- The purchase was made on February 19, 2021, and the order was passed earlier this month.
- Where
- Mumbai, India.
- Why
- Because a defective TV was not repaired or replaced, and the companies were found to have provided deficient service.
Flipkart's Stance
Consumer Commission's Ruling
Liability
Flipkart's Stance
Flipkart argued it was merely an intermediary and not a service provider.
Consumer Commission's Ruling
The commission determined Flipkart was liable due to its role in the sale and post-sale process, as well as the Consumer Protection (E-commerce) Rules 2020.
- Complainant
- A customer
- Product
- Thomson brand LED TV
- Purchase Date
- February 19, 2021
- Defect Symptoms
- Power failure, sound issues, display defects
- Defendants
- Flipkart, Thomson TV India Private Limited
- Ruling
- Both found guilty of deficient service
- Refund/Compensation
- Rs 13,999 refund + Rs 15,000 + Rs 5,000 for costs