Archive · 4 Aug 2026
Kerala Man Wins Rs 1.36 Lakh from Air India
Kapildev is a 42‑year‑old driver who works in Saudi Arabia.
In 2017 he was on a flight from Kerala to Mumbai that was delayed, and he missed his connecting flight to Saudi Arabia.
He had to pay a lot of money for a new ticket and was not given food or a hotel room by the airline.
A court in Kerala said the airline was at fault and ordered it to pay him about Rs 1.36 lakh.
Kapildev said this shows that passengers can get help from the law when airlines do not do their job.
42‑year‑old Kapildev, a driver in Saudi Arabia, was stranded after a delayed Air India flight in 2017.
He lost about Rs 83,000 in travel costs and was denied food, accommodation, and rebooking by the airline.
The Thiruvananthapuram Consumer Disputes Commission ruled Air India liable for service deficiency.
Air India was ordered to pay Rs 83,000 for loss, Rs 50,000 for mental agony, and Rs 3,000 litigation costs, totaling Rs 1.36 lakh.
Kapildev said the case shows passengers have legal remedies for airline mishaps.
- Who
- Kapildev, a 42‑year‑old driver in Saudi Arabia
- What
- won compensation from Air India after a delayed flight left him stranded
- When
- July 15, 2024 (court order) following a 2017 incident
- Where
- Thiruvananthapuram Consumer Disputes Redressal Commission, Kerala, India
- Why
- Air India failed to provide rebooking, accommodation, and caused financial loss
- Name
- Kapildev
- Age
- 42
- Occupation
- Driver in Saudi Arabia
- Compensation Awarded
- Rs 1.36 lakh
- Incident Date
- September 10, 2017
- Court
- Thiruvananthapuram Consumer Disputes Redressal Commission
