Archive · 13 Jan 2026
BigBasket Adjusts Discounts Based on Store Performance
BigBasket, a grocery delivery service, is changing how it gives discounts.
They have special stores called dark stores that deliver groceries quickly.
Some stores get more orders, and some get fewer.
BigBasket is now giving bigger discounts in stores that don't get many orders to try and get more people to shop there.
They also give smaller discounts in stores that already get lots of orders.
This helps them make sure all their stores are doing well.
They have two types of stores: Unnati, which are still growing, and Pragati, which are already making money.
In Bengaluru, there are 26 Unnati stores and 14 Pragati stores.
The company wants to turn more Unnati stores into Pragati stores.
They are also competing with other companies like Swiggy, Blinkit, and Zepto, who are also doing similar things.
BigBasket is adjusting discounts based on the performance of individual dark stores to improve store-level economics.
Unnati stores (growing) offer steeper discounts to boost order volumes, while Pragati stores (profitable) reduce discounts.
BigBasket aims to increase Unnati store orders from 500 to 1,500 daily to achieve profitability.
Discounts vary significantly across locations, with examples showing price differences for the same products in different areas.
Competition in the quick commerce sector is intense, with companies like Zepto, Swiggy, and Amazon expanding their dark store networks.
- Who
- BigBasket (Tata group-owned)
- What
- Adjusting discounts based on individual dark store performance
- When
- Early 2025 (revamping began), ongoing
- Where
- Nationwide, with specific examples from Bengaluru
- Why
- To improve store-level economics and boost order volumes
- Company
- BigBasket
- Model
- Quick commerce (BB Now)
- Store Types
- Unnati (growing), Pragati (profitable)
- Unnati Daily Orders
- 500 (target 1,500 for profitability)
- Pragati Daily Orders
- 1,200 (already profitable)
- Bengaluru Store Count
- 26 Unnati, 14 Pragati
- Delivery Cost
- ₹50 per delivery (45% of total expenses)
- Staff Salaries
- 30% of total expenses