Archive · 19 Aug 2025
Kolkata Airport Porter Service Still Facing Troubles
Kolkata airport brought back a porter service called Elite Assist to help people with their bags, but it's not going smoothly.
People are finding it hard to get help with big items like guitars or golf clubs.
They're also having trouble finding the service or getting in touch with them.
Even though it costs money, the service isn't always easy to find, and the people working there don't always communicate well.
It's like the airport is trying to help, but there are still problems.
Kolkata airport's Elite Assist porter service faces complaints six months after its relaunch.
Passengers report issues with handling large baggage, such as guitars and golf equipment.
Travellers cite ambiguity, delays, and poor communication from the porter service.
The service, costing Rs 500, is difficult to locate or contact, according to users.
Despite reforms, issues persist with heavy items, poor communication, and unattended service counters.
- Who
- Frequent flyers and travellers using Kolkata airport.
- What
- Elite Assist porter service at Kolkata airport is facing complaints about baggage handling and communication.
- When
- Six months after relaunching on February 19, 2025.
- Where
- Kolkata airport.
- Why
- Passengers are facing issues with handling baggage, unclear rules, and poor communication.
Travellers
Airports Authority of India
Accessibility of Service
Travellers
Difficulty finding the service and contacting the staff.
Airports Authority of India
Airports Authority of India is responsible for service oversight, can receive complaints.
- Service Name
- Elite Assist
- Location
- Kolkata Airport
- Service Cost
- Rs 500
- Service Type
- Baggage handling, guidance through check-in
- Launched
- February 19, 2025
- Previous Issues
- Discontinued in 2019 due to trolley touts