Archive · 13 Nov 2025

Quick Commerce Fee Waivers Hurt Delivery Worker Earnings Despite Customer Benefits

Quick Commerce Fee Waivers Hurt Delivery Worker Earnings Despite Customer Benefits

Imagine your favorite delivery app suddenly made things cheaper for you by removing some fees.

That's great for you, but it means the person delivering your order might be earning less money for each delivery.

Companies are now combining orders from people who live near each other into one trip, which helps the company save money and is more efficient.

However, this means the delivery person gets paid less for each of the combined orders than if they delivered them separately.

Also, the extra bonus payments, like 'surge bonuses,' that delivery people used to rely on have mostly gone away.

This makes their daily pay less predictable and can cause worry about their income.

While some companies say pay hasn't changed much and they still reward effort, delivery workers are seeing their earnings per order drop significantly.

This shift means that while customers save money, the people doing the deliveries might be taking home less pay.

Sources