Archive · 19 Jun 2025
Kolkata Airport: Frequent Fliers Suggest Improvements
Imagine going to an airport in Kolkata, the gateway to a popular city.
Many people who fly often through this airport are not happy.
They say it takes too long to get their bags, the staff isn't helpful, and things like the bathrooms and waiting areas are not clean.
Also, the food is expensive, and it's hard to get a taxi without paying too much.
Some travelers reported that the airline staff didn't provide water or food when their flight was delayed, and also didn't provide consistent communication.
Frequent flyers cite long waits, poor service, and outdated facilities as major issues at Kolkata Airport.
Baggage handling is slow, with delays and potential damage to luggage.
Poor signage and unhelpful staff contribute to a negative passenger experience.
Overpriced food and unreliable internet are additional passenger frustrations.
Taxi services lack regulation, leading to high fares and inconvenience for travelers.
- Who
- Frequent flyers and travelers using Kolkata Airport.
- What
- Frequent flyers report issues with service, facilities, and pricing at Kolkata Airport.
- When
- Ongoing, with specific examples cited by travelers.
- Where
- Netaji Subhas Chandra Bose International Airport in Kolkata.
- Why
- To highlight areas needing improvement at the airport to enhance the passenger experience.
Passenger Experience
Airport management
Facilities
Passenger Experience
Passengers face challenges at the airport.
Airport management
Airport authorities are responsible for providing service and facilities.
Taxi pricing
Passenger Experience
Taxi drivers charge high prices
Airport management
Taxi drivers are not regulated.
- Airport Name
- Netaji Subhas Chandra Bose International Airport
- Common Complaints
- Slow baggage handling, poor signage, unhelpful staff, high food prices, unreliable Wi-Fi
- Taxi Issue
- Lack of regulation, arbitrary fares
- Passenger perspective
- Airport needs to be improved