Archive · 13 Nov 2025
AI Companies Rethinking Chatbots for Safety and Control
Imagine you have a super smart robot friend you can talk to about anything.
For a while, everyone thought the best way to talk to these robots was by typing messages back and forth like a regular chat.
But, some companies are starting to think this isn't the safest or best way.
Sometimes, people can trick the robot into saying or doing things it shouldn't, which can be harmful.
So, these companies are trying different ways to use the robot's smarts.
Instead of just chatting, they might give you buttons to click or suggestions to pick from, like a fun game or a helpful tool.
This way, the robot can still help you, but in a more controlled and safer way, especially for younger kids.
It's like choosing to use a recipe book instead of just asking a chef to make whatever they want.
Some companies think talking directly to AI might not be the future, and simpler, more focused ways to use AI will be better.
Some AI companies are moving away from chatbots as the primary interface for generative AI.
Concerns about liability, loss of control, and users 'jailbreaking' AI into harmful directions are driving this shift.
Character.ai is focusing more on entertainment and restricting younger users due to potential psychological harm.
Vitality Health is using Google's LLM, Gemini, behind the scenes for its app, preferring clickable options over open conversation.
This shift aims to create safer, more controlled, and potentially easier-to-use AI products, questioning if chatbots are the definitive future interface.
- Who
- AI companies such as Character.ai and Vitality Health
- What
- are exploring moving away from traditional chatbots towards more controlled AI interfaces.
- When
- recently, with ongoing strategic pivots
- Where
- globally, with examples from US-based and South African companies
- Why
- to mitigate liability, increase control, ensure safety (especially for minors), and potentially build better, safer products.
Embracing Chatbots
Moving Beyond Chatbots
User Interface and Engagement
Embracing Chatbots
Chatbots offer a magical, personalized, and engaging conversational interface for interacting with AI.
Moving Beyond Chatbots
Alternative interfaces with suggested prompts and clickable buttons can be easier to use and offer more control.
Product Development and Safety
Embracing Chatbots
Chatbots represent the current forefront of generative AI, offering a seemingly magical dialogue with machines.
Moving Beyond Chatbots
Ditching open-ended chatbots can lead to safer, more focused products by mitigating risks of misuse and liability, especially for minors.
Future of AI Interface
Embracing Chatbots
The conversational interface may seem like the best way to harness large language models.
Moving Beyond Chatbots
Chatbots might be a fad, with future AI interfaces potentially not involving direct conversation at all.
- Character.ai Monthly Users
- 20 million
- Character.ai Peak Users
- 26 million
- Vitality Health Partner
- Alphabet's Google
- Vitality Health LLM Used
- Gemini
- Oura Health AI Feature
- AI advisor chatbot for sleep scores