Archive · 29 Jul 2026
Hyderabad Man Wins Rs 80,000 Payout
A man in Hyderabad bought a new air conditioner from Reliance Retail.
It broke down just a few days after it was installed.
He told the company many times, but they didn't fix it.
The man went to the consumer commission and won his case.
The commission said Reliance Retail had to give him back his money and pay extra for the trouble.
The company said they tried to fix the problem, but the man didn't give them enough proof.
The commission decided that the company was wrong and had to pay the man Rs 80,000.
A Hyderabad man bought a Lloyd 2.2T air conditioner from Reliance Retail in April 2024.
The AC broke down within days of installation, and Reliance Retail failed to fix it despite multiple complaints.
The Telangana district consumer commission held Reliance Retail liable for deficiency in service and unfair trade practice.
The commission directed Reliance Retail to refund Rs 60,431 and pay Rs 20,000 as compensation.
Reliance Retail argued that they had rectified the defects and the consumer did not provide sufficient evidence.
- Who
- Raghavendra Kaliga, a 50-year-old resident of Ranga Reddy district, Hyderabad
- What
- A consumer complaint against Reliance Retail Ltd for a defective air conditioner and poor service
- When
- The AC was purchased on April 29, 2024, and the order was passed on July 7, 2024
- Where
- Hyderabad, Telangana, India
- Why
- The AC broke down within days of installation, and Reliance Retail failed to address the issue despite multiple complaints
Consumer's Perspective
Reliance Retail's Perspective
Defective Product and Service
Consumer's Perspective
The AC was defective and Reliance Retail failed to address the issue despite multiple complaints.
Reliance Retail's Perspective
Reliance Retail claims they rectified the defects and the consumer did not provide sufficient evidence.
Communication and Response
Consumer's Perspective
Reliance Retail did not respond to emails and failed to take priority action as promised.
Reliance Retail's Perspective
Reliance Retail claims they apologized and promised priority action but the consumer did not provide evidence of the product working fine before filing the case.
- Consumer
- Raghavendra Kaliga
- Company
- Reliance Retail Ltd
- Product Purchased
- Lloyd 2.2T Air Conditioner
- Purchase Date
- April 29, 2024
- Installation Date
- May 1, 2024
- Compensation Awarded
- Rs 80,000
- Date of Order
- July 7, 2024